ServiceNow Q2 revenue rises 22% and subscription guidance is raised; COO Desai resigns
ServiceNow reported second-quarter 2024 total revenues of $2,627 million, up 22% year over year, and raised its 2024 subscription revenue guidance to $10,575 million to $10,585 million. The same day, President and Chief Operating Officer CJ Desai agreed to resign effective immediately after an internal investigation found that he and another individual violated company policy over a 2023 hire tied to a U.S. Army government contract, and the Department of Justice has opened its own investigation.
Key points
- Total revenues $2,627 million, up 22% year over year; subscription revenues $2,542 million, up 23%.
- GAAP net income $262 million, or $1.26 per diluted share, versus $1,044 million in Q2 2023.
- Full-year 2024 subscription revenue guidance set at $10,575 million to $10,585 million.
- CJ Desai resigned effective July 24, 2024; Chris Bedi named interim Chief Product Officer.
The filing
Written by AI on Nov 8, 2026, 1:21 AM ET, from this filing only. Written later: this filing was briefed after the fact, when past filings were added to the site, so the brief may be read with hindsight; the filing itself is the record of what was known on July 24, 2024.
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