ServiceNow Q1 revenue rises 18.5% to $3,088 million; net income $460 million
ServiceNow reported first-quarter 2025 total revenue of $3,088 million, up 18.5% year over year, and net income of $460 million, or $2.20 per diluted share, compared with $347 million, or $1.67 per diluted share, a year earlier. The company said results exceeded its guidance, and it issued second-quarter and full-year 2025 subscription revenue guidance; the filing does not state whether the full-year outlook was raised. The filing also disclosed that President, Global Customer and Field Operations Paul Smith is resigning, effective April 23, 2025, and will remain in an advisory role until no later than September 30, 2025.
Key points
- Q1 2025 subscription revenue was $3,005 million, up 19% year over year; income from operations was $451 million, versus $332 million a year earlier.
- Second-quarter 2025 subscription revenue guidance is $3,030 million to $3,035 million; full-year 2025 subscription revenue guidance is $12,640 million to $12,680 million.
- Paul Smith resigned as President, Global Customer and Field Operations, effective April 23, 2025; Paul Fipps succeeds him.
- The company repurchased about 316,000 shares for $298 million in the quarter, with about $3 billion remaining under its $4.5 billion authorization.
The filing
Written by AI (Anthropic Claude, claude-haiku-5-5) on Nov 8, 2026, 1:21 AM ET, from the text of the filing and its press-release exhibits only. Written later: this filing was briefed after the fact, when past filings were added to the site, so the brief may be read with hindsight; the filing itself is the record of what was known on April 23, 2025.
Briefs are written by AI from the filing text (each brief's own page names the model) and can contain mistakes — open the filing before acting on anything. Impact (1-5) and tone are the model's reading of the filing for shareholders, not a price forecast. Not investment advice.